Data Collections And Uses
This policy applies to any users of ValetNow’s services anywhere in the world, including any users of ValetNow’s apps, websites, features or other services.
This policy applies to any users of the services of ValetNow or its affiliates anywhere in the world, and to anyone else who contacts ValetNow or otherwise submits information to ValetNow, unless noted below. This includes those who use ValetNow or its affiliates' services to:
Request or receive valet services
Any other user of ValetNow's services (including apps, websites and API), and anyone else who contacts ValetNow or otherwise submits information to ValetNow.
ValetNow provides services to users throughout the world. If you live in the United States, ValetNow, Inc. is the data controller for your information. If you live outside the United States, ValetNow, Inc. is the data controller.
If you live in the United States, the data controller for the information you provide or that is collected by ValetNow Inc., P.O. Box 706, Scurry, TX 75158
If you live outside the United States, the data controller is ValetNow Inc., P.O. Box 706, Scurry, TX 75158
The Information We Collect
Information that you provide to ValetNow, such as when you create your ValetNow account.
Information created when you use our services, such as location, usage and device information.
Information from other sources, such as ValetNow partners and third parties that use ValetNow’s API.
ValetNow collects the following categories of information:
Information you provide
This includes information submitted when you:
Create or update your ValetNow account, which depending on your location and the ValetNow services you use may include your name, email, phone number, login name and password, address, payment or banking information, government identification numbers, birth date, and photo
Submit information about your vehicle or insurance (for driver partners)
Consent to a background check (for driver partners where permitted by law)
Request services through an ValetNow app or website
Contact ValetNow, including for customer support
Contact other ValetNow users through our services
Complete surveys sent to you by ValetNow or on behalf of ValetNow
Enable features that require ValetNow's access to your address book or calendar
Information created when you use our services
Depending on the ValetNow services that you use, and your app settings or device permissions, ValetNow may collect your precise or approximate location information as determined through data such as GPS, IP address and WiFi.
If you are a valet attendant or valet runner, ValetNow collects location information when the ValetNow app is running in the foreground (app open and on-screen) or background (app open but not on screen) of your device.
If you are a driver, ValetNow may collect location information when the ValetNow app is running in the foreground. In certain regions, ValetNow may also collect this information when the ValetNow app is running in the background of your device if this collection is enabled through your app settings or device permissions.
Drivers and Valet Attendant recipients may use the ValetNow app without enabling ValetNow to collect their location information. However, this may affect the functionality available on your ValetNow app. For example, if you do not enable ValetNow to collect your location information, you will have to manually enter your destination address. In addition, location information will be collected from the driver attendant during your parking experience, even if you have not enabled ValetNow to collect your location information.
We collect transaction details related to your use of our services, including the type of services you requested or provided, date and time the service was provided, amount charged and other related transaction details. Additionally, if someone uses your promotion code, we may associate your name with that person.
Usage and Preference Information
We may collect information about the devices you use to access our services, including the hardware models, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, and mobile network information.
When you interact with our services, we collect server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or service you were using before interacting with our services.
Calls and text messages
We enable users to call or text each other through the ValetNow apps. For example, in some countries, we enable valet drivers and customer drivers to call or text each other without disclosing their telephone numbers. To provide this service, ValetNow receives some information regarding the calls or texts, including the date and time of the call/text, and the content of the text messages. ValetNow may also use this information for customer support services (including to resolve disputes between users), for safety and security purposes, and for analytics.
Address book and calendar information
If you permit the ValetNow app to access the address book on your device, we may collect names and contact information from your address book to facilitate social interactions through our services and for other purposes described in this policy or at the time of consent or collection. If you permit the ValetNow app to access the calendar on your device, we collect calendar information such as event title and description, your response (Yes, No, Maybe), date and time, location, and number of attendees.
Information from other sources
These may include:
Users providing feedback, such as as ratings or compliments
ValetNow business partners through which you create or access your ValetNow account, such as payment providers, social media services, on-demand music services, or apps or websites who use ValetNow's APIs or whose API ValetNow uses
Insurance providers (if you are a Valet Services partner)
Financial services providers (if you are a Valet Services partner)
Partner transportation companies (if you are a valet services partner who uses our services through an account associated with such a company)
The owner of an ValetNow for Business or ValetNow Family profile that you use
Publicly available sources
Marketing service providers
ValetNow may combine the information collected from these sources with other information in its possession.
How We Use Your Information
ValetNow collects and uses information to enable reliable and convenient valet parking services. We also use the information we collect:
To enhance the safety and security of our users and services
For customer support
For research and development
To enable communications to or between users
To provide promotions or contests
In connection with legal proceedings
ValetNow does not sell or share your personal information to third parties for third party direct marketing purposes.
ValetNow uses the information it collects for purposes including:
Providing services and features
ValetNow uses the information we collect to provide, personalize, maintain and improve our products and services. This includes using the information to:
Enable transportation, deliveries, and other services
Process or facilitate payments for those services
Offer, obtain, provide or facilitate insurance or financing solutions in connection with our services
Enable features that allow you to share information with other people, such as when you submit a compliment about a valet driver partner and refer a friend to ValetNow.
Enable features to personalize your ValetNow account, such as creating bookmarks for your favorite places
Perform internal operations necessary to provide our services, including to troubleshoot software bugs and operational problems, to conduct data analysis, testing, and research, and to monitor and analyze usage and activity trends
Safety and security
We use your data to help maintain the safety, security and integrity of our services. For example, we collect information from valet services' devices to identify best service providers, fastest vehicle return time, best service ratings, etc.
ValetNow uses the information we collect (including recordings of customer support calls after notice to you and with your consent) to assist you when you contact our customer support services, including to:
Direct your questions to the appropriate customer support person
Investigate and address your concerns
Monitor and improve our customer support responses
Research and development
We may use the information we collect for testing, research, analysis and product development. This allows us to improve and enhance the safety and security of our services, develop new features and products, and facilitate insurance and finance solutions in connection with our services.
Communications among users
ValetNow uses the information we collect to enable communications between our users. For example, a valet services partner may text or call a customer driver to confirm a pickup request.
Communications from ValetNow
ValetNow may use the information we collect to communicate with you about products, services, promotions, studies, surveys, news, updates and events. ValetNow may also use the information to promote and process contests and sweepstakes, fulfill any related awards, and serve you relevant ads and content about our services and those of our business partners. ValetNow may also use the information to inform you about elections, ballots, referenda and other political and policy processes that relate to our services.
Legal proceedings and requirements
We may use the information we collect to investigate or address claims or disputes relating to your use of ValetNow's services, or as otherwise allowed by applicable law.
Cookies And Third Party Technologies
Remembering user preferences and settings
Determining the popularity of content
Delivering and measuring the effectiveness of advertising campaigns
Analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our services
Information Sharing And Disclosure
Some of ValetNow’s products, services and features require that we share information with other users or at your request. We may also share your information with our affiliates, subsidiaries and business partners, or for legal reasons or in the event of a dispute.
ValetNow may share the information we collect:
With other users
For example, if you are a customer driver, we may share your first name, average customer rating of valet services given, as well as your vehicle make, model, color, license plate, and vehicle photo; your location; and contact information (depending upon applicable laws). If you choose to complete a customer driver profile, we may also share any information associated with that profile, including information that you submit and compliments that past valet service reviews have submitted. The customer driver will also be issued a recipient containing information such as a breakdown of amounts charged.
If you are a valet services driver, we may share information with your customer driver(s) including your name and photo.
At your request
This includes sharing your information with:
Other people at your request. For example, we may share your ETA and location with a friend at your request.
ValetNow business partners. For example, if you requested a service through a partnership or promotional offering made by a third party, ValetNow may share your information with those third parties. This may include, for example, other apps or websites that integrate with our APIs or services, or those with an API or service with which we integrate, or business partners with whom ValetNow may partner with to deliver a promotion, a contest or a specialized service.
With the general public when you submit content to a public forum
We love hearing from our users -- including through public forums such as ValetNow blogs, social media, and certain features on our network. When you communicate with us through those channels, your communications may be viewable by the public.
With the owner of ValetNow accounts that you may use
If you use a profile associated with another party we may share your valet information with the owner of that profile profile. This occurs, for example, if you are:
A customer driver using your employer's ValetNow for Business profile
A valet services partner using an account owned by a partner transportation company
A customer driver who’s valet was arranged by a friend or under a Family Profile
With ValetNow subsidiaries and affiliates
We share information with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf. For example, ValetNow may process or store information in the United States on behalf of its international subsidiaries and affiliates.
With ValetNow service providers and business partners
ValetNow may provide information to its vendors, consultants, marketing partners, research firms, and other service providers or business partners. For example, ValetNow may provide information to such parties to help facilitate insurance coverage, to conduct surveys on our behalf, and to process payments for our services.
For legal reasons or in the event of a dispute
ValetNow may share your information if we believe it is required by applicable law, regulation, operating agreement, legal process or governmental request.
This includes sharing your information with law enforcement officials, government authorities, or other third parties as necessary to enforce our Terms of Service, user agreements, or other policies, to protect ValetNow's rights or property or the rights or property of others, or in the event of a claim or dispute relating to your use of our services. If you use another person's credit card, we may be required by law to share information with that credit card holder, including trip information.
This also includes sharing your information with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
With your consent
ValetNow may share your information other than as described in this policy if we notify you and you consent to the sharing.
Information Retention And Deletion
ValetNow retains your information while your account remains active, unless you request deletion of your information or account. In some cases we may retain certain information about you as required by law or other purposes as described in this section even if you delete your account.
ValetNow retains your information while your account remains active, unless you ask us to delete your information or your account. Subject to the exceptions described below, ValetNow deletes or anonymizes your information upon request.
Subject to applicable law, ValetNow may retain information after account deletion:
If there is an unresolved issue relating to your account, such as an outstanding credit on your account or an unresolved claim or dispute;
If we are required to by applicable law; and/or in aggregated and/or anonymized form.
ValetNow may also retain certain information if necessary for its legitimate business interests, such as fraud prevention and enhancing users' safety and security. For example, if ValetNow shuts down a user's account because of unsafe behavior or security incidents, ValetNow may retain certain information about that account to prevent that user from opening a new ValetNow account in the future.
Choice And Transparency
ValetNow provides means for you to see and control the information that ValetNow collects, including through:
In-app privacy settings
In-app ratings pages
Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent. And these platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time the ValetNow app wants permission to access certain types of data and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that the ValetNow app seeks before you first use the app, and your use of the app constitutes your consent.
After every trip, driver partners and riders are able to rate each other, as well as give feedback on how the trip went. This two-way system holds everyone accountable for their behavior. Accountability helps create a respectful, safe environment for both driver partners and riders. Your rider rating is available in the main menu of the ValetNow rider app. Your driver partner rating is available in the Ratings tab of the ValetNow Partner app.
Accessing and Correcting Your Information
You can edit the name, phone number and email address associated with your account through the Settings menu in ValetNow's apps. You can also look up your trips, orders and deliveries history in the ValetNow apps. You may also request access to, correction of, or a copy of your information by contacting ValetNow at firstname.lastname@example.org
You may opt out of receiving promotional emails from ValetNow here. You may also opt out of receiving emails and other messages from ValetNow by following the instructions in those messages. Please note that if you opt out, we may still send you non-promotional messages, such as receipts for your rides or information about your account.
Updates To This Policy
We may occasionally update this policy. If you use our services after an update, you consent to the updated policy.
We may occasionally update this policy. If we make significant changes, we will notify you of the changes through the ValetNow apps or through others means, such as email. To the extent permitted under applicable law, by using our services after such notice, you consent to our updates to this policy.
We encourage you to periodically review this policy for the latest information on our privacy practices. We will also make prior versions of our privacy policies available for review.