Data Collections And Uses

Scope

SUMMARY

This policy applies to any users of ValetNow’s services anywhere in the world, including any users of ValetNow’s apps, websites, features or other services.

This policy applies to any users of the services of ValetNow or its affiliates anywhere in the world, and to anyone else who contacts ValetNow or otherwise submits information to ValetNow, unless noted below. This includes those who use ValetNow or its affiliates' services to:

Data Controller

SUMMARY

ValetNow provides services to users throughout the world. If you live in the United States, ValetNow, Inc. is the data controller for your information. If you live outside the United States, ValetNow, Inc. is the data controller.

If you live in the United States, the data controller for the information you provide or that is collected by ValetNow Inc., P.O. Box 706, Scurry, TX 75158



If you live outside the United States, the data controller is ValetNow Inc., P.O. Box 706, Scurry, TX 75158



The Information We Collect

SUMMARY

ValetNow collects:

ValetNow collects the following categories of information:

  1. Information you provide

This includes information submitted when you:



  1. Information created when you use our services

This includes:

Depending on the ValetNow services that you use, and your app settings or device permissions, ValetNow may collect your precise or approximate location information as determined through data such as GPS, IP address and WiFi.

We collect transaction details related to your use of our services, including the type of services you requested or provided, date and time the service was provided, amount charged and other related transaction details. Additionally, if someone uses your promotion code, we may associate your name with that person.

We collect information about how you interact with our services, preferences expressed, and settings chosen. In some cases we do this through the use of cookies, pixel tags, and similar technologies that create and maintain unique identifiers. To learn more about these technologies, please see our Cookie Statement.

We may collect information about the devices you use to access our services, including the hardware models, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, and mobile network information.

When you interact with our services, we collect server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or service you were using before interacting with our services.

We enable users to call or text each other through the ValetNow apps. For example, in some countries, we enable valet drivers and customer drivers to call or text each other without disclosing their telephone numbers. To provide this service, ValetNow receives some information regarding the calls or texts, including the date and time of the call/text, and the content of the text messages. ValetNow may also use this information for customer support services (including to resolve disputes between users), for safety and security purposes, and for analytics.

If you permit the ValetNow app to access the address book on your device, we may collect names and contact information from your address book to facilitate social interactions through our services and for other purposes described in this policy or at the time of consent or collection. If you permit the ValetNow app to access the calendar on your device, we collect calendar information such as event title and description, your response (Yes, No, Maybe), date and time, location, and number of attendees.



  1. Information from other sources

These may include:

ValetNow may combine the information collected from these sources with other information in its possession.



How We Use Your Information

SUMMARY

ValetNow collects and uses information to enable reliable and convenient valet parking services. We also use the information we collect:

ValetNow does not sell or share your personal information to third parties for third party direct marketing purposes.

ValetNow uses the information it collects for purposes including:

  1. Providing services and features

ValetNow uses the information we collect to provide, personalize, maintain and improve our products and services. This includes using the information to:

  1. Safety and security

We use your data to help maintain the safety, security and integrity of our services. For example, we collect information from valet services' devices to identify best service providers, fastest vehicle return time, best service ratings, etc.



  1. Customer support

ValetNow uses the information we collect (including recordings of customer support calls after notice to you and with your consent) to assist you when you contact our customer support services, including to:



  1. Research and development

We may use the information we collect for testing, research, analysis and product development. This allows us to improve and enhance the safety and security of our services, develop new features and products, and facilitate insurance and finance solutions in connection with our services.



  1. Communications among users

ValetNow uses the information we collect to enable communications between our users. For example, a valet services partner may text or call a customer driver to confirm a pickup request.



  1. Communications from ValetNow

ValetNow may use the information we collect to communicate with you about products, services, promotions, studies, surveys, news, updates and events. ValetNow may also use the information to promote and process contests and sweepstakes, fulfill any related awards, and serve you relevant ads and content about our services and those of our business partners. ValetNow may also use the information to inform you about elections, ballots, referenda and other political and policy processes that relate to our services.



  1. Legal proceedings and requirements

We may use the information we collect to investigate or address claims or disputes relating to your use of ValetNow's services, or as otherwise allowed by applicable law.



Cookies And Third Party Technologies

SUMMARY

ValetNow and its partners use cookies and other identification technologies on our apps, websites, emails, and online ads for purposes described in this policy.

Cookies are small text files that are stored on your browser or device by websites, apps, online media, and advertisements. ValetNow uses cookies and similar technologies for purposes such as:

We may also allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify your device when you visit our site and use our services, as well as when you visit other online sites and services.



Information Sharing And Disclosure

SUMMARY

Some of ValetNow’s products, services and features require that we share information with other users or at your request. We may also share your information with our affiliates, subsidiaries and business partners, or for legal reasons or in the event of a dispute.

ValetNow may share the information we collect:

  1. With other users

At your request

This includes sharing your information with:



  1. With the general public when you submit content to a public forum

We love hearing from our users -- including through public forums such as ValetNow blogs, social media, and certain features on our network. When you communicate with us through those channels, your communications may be viewable by the public.



  1. With the owner of ValetNow accounts that you may use

If you use a profile associated with another party we may share your valet information with the owner of that profile profile. This occurs, for example, if you are:



  1. With ValetNow subsidiaries and affiliates

We share information with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf. For example, ValetNow may process or store information in the United States on behalf of its international subsidiaries and affiliates.



  1. With ValetNow service providers and business partners

ValetNow may provide information to its vendors, consultants, marketing partners, research firms, and other service providers or business partners. For example, ValetNow may provide information to such parties to help facilitate insurance coverage, to conduct surveys on our behalf, and to process payments for our services.



  1. For legal reasons or in the event of a dispute

ValetNow may share your information if we believe it is required by applicable law, regulation, operating agreement, legal process or governmental request.



  1. With your consent

ValetNow may share your information other than as described in this policy if we notify you and you consent to the sharing.



Information Retention And Deletion

SUMMARY

ValetNow retains your information while your account remains active, unless you request deletion of your information or account. In some cases we may retain certain information about you as required by law or other purposes as described in this section even if you delete your account.

ValetNow retains your information while your account remains active, unless you ask us to delete your information or your account. Subject to the exceptions described below, ValetNow deletes or anonymizes your information upon request.

Subject to applicable law, ValetNow may retain information after account deletion:

  1. If there is an unresolved issue relating to your account, such as an outstanding credit on your account or an unresolved claim or dispute;



  1. If we are required to by applicable law; and/or in aggregated and/or anonymized form.



  1. ValetNow may also retain certain information if necessary for its legitimate business interests, such as fraud prevention and enhancing users' safety and security. For example, if ValetNow shuts down a user's account because of unsafe behavior or security incidents, ValetNow may retain certain information about that account to prevent that user from opening a new ValetNow account in the future.



Choice And Transparency

SUMMARY

ValetNow provides means for you to see and control the information that ValetNow collects, including through:



Device Permissions

Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent. And these platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time the ValetNow app wants permission to access certain types of data and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that the ValetNow app seeks before you first use the app, and your use of the app constitutes your consent.

Ratings Look-Up

After every trip, driver partners and riders are able to rate each other, as well as give feedback on how the trip went. This two-way system holds everyone accountable for their behavior. Accountability helps create a respectful, safe environment for both driver partners and riders. Your rider rating is available in the main menu of the ValetNow rider app. Your driver partner rating is available in the Ratings tab of the ValetNow Partner app.

Accessing and Correcting Your Information

You can edit the name, phone number and email address associated with your account through the Settings menu in ValetNow's apps. You can also look up your trips, orders and deliveries history in the ValetNow apps. You may also request access to, correction of, or a copy of your information by contacting ValetNow at support@valetnow.org

Marketing Opt-Outs

You may opt out of receiving promotional emails from ValetNow here. You may also opt out of receiving emails and other messages from ValetNow by following the instructions in those messages. Please note that if you opt out, we may still send you non-promotional messages, such as receipts for your rides or information about your account.



Updates To This Policy

SUMMARY

We may occasionally update this policy. If you use our services after an update, you consent to the updated policy.

We may occasionally update this policy. If we make significant changes, we will notify you of the changes through the ValetNow apps or through others means, such as email. To the extent permitted under applicable law, by using our services after such notice, you consent to our updates to this policy.

We encourage you to periodically review this policy for the latest information on our privacy practices. We will also make prior versions of our privacy policies available for review.